Creating a Complaint-Free Organization: How to Stop the Complaining and Start Building Cooperation

Early Bird Session

DATE TIME SPEAKER
Wednesday, January 28, 2009 7:00 AM - 8:00 AM Will Bowen, Founder, A Complaint Free World

DESCRIPTION:


Complaining is contagious. It destroys morale and wastes potential. And many people complain without even realizing it. This session will help you recognize complaining for what it is: a workplace epidemic. Learn how to convert complaining challenges into opportunities for growth and dispel the myth that complaints produce benefits. Restore your company’s good health through a simple and fun strategy that will help you eliminate complaining forever.

LEARNING OBJECTIVES:
  • Understand the five reasons people complain and the benefits they perceive in doing so
  • Identify the four stages a person must go through to become a competent, complaint-free person
  • See how to reframe challenges into opportunities for greater growth and success

ABOUT THE SPEAKER:


Prior to entering the ministry, Will Bowen spent more than 20 years in sales and marketing. While selling advertising for Verizon Yellow Pages, Bowen won the President's Award for being the top salesperson in the Southeast. That same year, he won the ZEAM Award (Zero Errors And Misunderstandings.) Not only did he sell more advertising than anyone else, his client satisfaction rating was stellar. He credits his success to clearly communicating with clients and managing their expectations.

As an entrepreneur, he began and ran two successful companies. Currently, Bowen is the lead minister at Christ Church Unity in Kansas City, MO. He was dubbed one of the most innovative Christian leaders in the U.S. by Church Solutions magazine.