Certification: A Panacea or an Effective Tool for Improving Performance?

DESCRIPTION:

There’s nothing like certification to improve the performance of employees, suppliers, aftermarket partners and even customers.  Or is there? This session will look at best practices for certification initiatives. Discuss the elements your HR team should master in order to increase the odds that your new credentials program really will increase customer confidence, satisfy regulators and improve management's confidence in your employees' capabilities.

LEARNING OBJECTIVES:

• Know the elements of a valid certification program
• Discuss how to prevent the ten most common mistakes
• Find out how to link certification to organizational goals
  

ABOUT THE SPEAKER: Judith Hale, PhD, CPT, is the author of The Performance Consultant’s Fieldbook 2nd ED, Performance-Based Certification, Performance-Based Evaluation, and Performance-Based Management, and Outsourcing Training and Development. She has been a consultant to management in the public and private sectors for over 25 years. She specializes in needs assessments, certification programs, evaluation protocols and the implementation of major interventions.   She is a past president of ISPI and ibstpi.  She is the director of certification for ISPI.  She was awarded a BA from Ohio State University, an MA from Miami University and a PhD from Purdue University.